Frequently Asked Questions

What is your returns policy?

Our money back guarantee means that if for any reason that you are not satisfied with any item, we will refund the full purchase price, providing the goods are returned in unused condition and in original packaging within 14 days. This does not apply to specially ordered, non-stock items.

 

Shipping Charge

Shipping is FREE for orders over $250.00 excluding GST. Orders under $250.00 excluding GST will incur a $12.50 plus GST fee.

For our full shipping terms click here.

 

Where do you deliver?

We can deliver anywhere Australia wide.

 

How long will delivery take?

Upon receipt of your order, it will be processed within 24 hours and delivered to you shortly thereafter. Please allow 2-10 working days for delivery. However, if you need something urgently we offer an overnight airbag service, which may incur extra cost.

 

Do you deliver dangerous goods?

All items marked with a     Symbol are classified as dangerous goods and a $25.00 plus GST freight surcharge per order applies.

For our full shipping terms click here.

 

What payment methods do we accept?

We accept payment by Visa, MasterCard, PayPal, Cheque, or Direct Debit.

 

Can I cancel or change my order?

Your order can be cancelled however this does not apply to specially ordered, non-stock items. To change your order please phone us on 1800 677 344 or email [email protected].

 

Do your prices include GST?

All prices on this website are exclusive of GST.

 

Do you have a Newsletter & Specials I can subscribe to?

Yes, email [email protected] to subscribe to e-newsletters and specials.

 

Do you have an ABN Number?

Yes, Our ABN Number is 52 166 812 657.